Service Desk Analyst
| Job Type | Permanent |
| Location | Remote/London |
| Area | City of London, UKRemote/WFH, UK |
| Sector | Information Technology - Support |
| Salary | £35,000-£42,000 |
| Currency | GBP |
| Start Date | |
| Advertiser | Business Services |
| Job Ref | 38936 |
- Description
Service Desk Analyst
Tired of the daily commute into London?
Struggling to find that perfect work/life balance?
Our client, a global leader in the legal industry, is looking for a Service Desk Analyst to join their team on a fully remote basis.
Position Highlights:
- Enjoy the flexibility of remote work, with monthly office visits for team collaboration.
- Core hours from 7am to 3pm, giving you afternoons free to enjoy the summer months.
- Rotation of on-call weekend coverage and support required, with additional remuneration provided.
Responsibilities:
- Provide 1st line technical support to internal customers
- Provide technical assistance on the Firm’s software including, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software and Windows operating system.
- Resolve complex technical issues promptly to ensure customer satisfaction
- Collaborate with team members and assist as needed
Required Skills:
- 5+ years’ IT support experience within a legal or professional service environment.
- Excellent problem-solving and troubleshooting skills
- Ability to handle multiple tasks under pressure with attention to detail
- Clear communication skills, both verbal and written
- Working knowledge of ITIL Service Management preferred
- Ready to say goodbye to the commute and hello to a fulfilling remote career?
Hit APPLY now!