Desktop Applications Engineer

Desktop Applications Engineer
London (near Aldgate/Liverpool Street)
(Salary - Will disclosed over phone call - Client agreements - Strong salary package)
9:30am - 5:30pm, Mon-Fri

About the Role
Join a leading global law firm as an experienced Desktop Applications Engineer, you will manage and support core productivity applications, including Microsoft Office and Litera Desktop, within a dynamic legal environment. This role involves complex troubleshooting, developing training materials for frontline support, and automating software deployments.

Key Responsibilities

• Provides expert-level support for applications and document issues, often engaging directly with users for advanced troubleshooting.
• Develops documentation, training, and communication resources aimed at enhancing "first-call" resolution for support teams.
• Conducts initial product testing and designs test scripts for the dedicated QA team.
• Utilizes scripting and automation tools (PowerShell, SCCM) to deploy software at scale, gather system data, and resolve issues.
• Engages with business stakeholders to understand challenges and advocates for user needs with vendors.
• Conducts research on best practices and monitors legal industry application trends.

Qualified candidates are encouraged to apply to join this global law firm and make an impact through innovative IT solutions in the legal sector!

Qualifications

• Experience: Demonstrated experience in Windows desktop engineering within enterprise environments, with expertise in SCCM and PowerShell.
• Skills: Proficiency with Microsoft Office, Adobe Acrobat, and document processing tools; familiarity with software packaging using InstallShield/AutoIt; strong knowledge of Windows 10/11 management.
• Availability: Willingness to provide 24x7 on-call support on a rotating basis, with the ability to access systems within 1 hour when needed.