ITSM System Administrator
| Job Type | Permanent |
| Area | City of London, UK |
| Sector | Information Technology - Service DeliveryInformation Technology - Service Management (ITIL)Administration |
| Salary | £50,000 - £60,000 |
| Currency | GBP |
| Start Date | |
| Advertiser | Business Services |
| Job Ref | 39010 |
- Description
ITSM System Administrator
3 days office / 2 days working from home
In this newly created position with a leading global law firm in London, you will be working as the sole ITSM System Administrator for the firm. They have recently rolled out Ivanti Neurons as their ITSM platform – this is a fantastic opportunity to join the firm at a time where you can help shape the way they use the ITSM tool across the business!
Responsibilities:
- You will be managing the day to day delivery of administration and maintenance of the ITSM (Ivanti Neurons)
- Assisting with the development of the ITSM to other areas of the business
- Working closely with the Technical IT teams, as well as the problem and incident manager
- You will own the ITSM tool, working closely with 3rd parties and conducting system updates
- Working closely with users and stakeholders in order to maximise user adoption and satisfaction throughout the business
Essential skills:
- Significant experience in ITSM Systems Administration – open to similar ITSM tools e.g. ServiceNow, Cherwell, Hornbill etc
- ITIL certified – ideally to Practice Manager level
- Excellent stakeholder management and communication skills required
If this sounds like you, click ‘Apply’ now!